About NipeID
Revolutionizing lost document recovery in Kenya through technology and innovation
NipeID is Kenya's premier digital platform for lost document management and recovery. Our mission is to simplify the process of finding and retrieving lost identification documents through a secure, efficient, and user-friendly system.
Key Features & Benefits
Secure Document Management
Advanced encryption and secure storage for all your identification documents.
Quick Recovery
Fast and efficient document recovery process through our network of kiosks.
Nationwide Coverage
Extensive network of kiosks across Kenya for convenient document pickup.
Real-time Notifications
Instant alerts when your documents are found and ready for collection.
Frequently Asked Questions
Simply enter your document number or name in the search bar on our homepage. Our system will check if your document has been found and is available for collection.
We handle various identification documents including National IDs, Passports, Driving Licenses, and Student IDs.
Once your document is found in our system, you can collect it immediately from your nearest kiosk. The entire process typically takes less than 24 hours.
You'll need to bring a valid form of identification and the reference number provided during your search.
Basic document search is free. A small administrative fee may apply for document collection and verification.
We employ bank-grade encryption and security measures to protect all personal information and documents in our system.
You can report a lost document through our search page. If your document is not found in our system, you will be given the option to file a report.
Yes, we will notify you via email and SMS when your document is found and ready for collection.
We have a strict verification process to ensure documents are only released to their rightful owners. Multiple forms of identification are required.
You can reach our support team through the contact form, email, phone, or WhatsApp. We aim to respond within 24 hours.
Our Mission
To provide a seamless and secure platform for Kenyans to recover their lost identification documents, reducing the stress and time associated with traditional recovery methods. We aim to leverage technology to create a more efficient and accessible document management system for all.